Terms and conditions

Status:
15.09.2026

Returns and Exchanges

We do not offer a general voluntary right of return or exchange for goods that are free from defects, unless expressly stated otherwise for the specific product or as part of a special promotion.

A voluntary return may only be accepted on a case-by-case basis with the prior express consent of Amri Bio.

Opened and Unsealed Food

Iline olive oil bottles feature a tamper-evident seal upon initial opening, specifically a tamper-proof closure and a shrink sleeve.

If these seals have been opened, damaged, or removed, we will not voluntarily accept the return of the olive oil concerned for reasons of food safety, hygiene, and product integrity.

Legal rights in the event of defective, damaged, or incorrectly delivered goods remain unaffected.

Status:
15.09.2026

§ 1 Scope, Provider and Terms

(1) These General Terms and Conditions (GTC) apply to orders and contracts placed via the Swiss shop version, as well as to related services.

(2) The contracting partner and provider of the Swiss shop version is Amri Bio, Alpenstrasse 17, 3510 Konolfingen, Switzerland, UID CHE-444.633.477 (hereinafter “Amri Bio”, “we” or “us”).

(3) The European and international shop versions offered outside the Swiss shop version may be operated by a different company and are subject to separate legal information. These GTC apply exclusively to the Swiss shop.

(4) “Consumers” are natural persons who purchase goods or services for personal or family purposes. “Business customers” or “B2B customers” are natural or legal persons acting in the course of their business or professional activities.

(5) These GTC apply to B2C and B2B customers. Where individual provisions apply expressly only to one customer group, this is indicated accordingly.

§ 2 Offer, Ordering Process and Conclusion of Contract

(1) Product presentations in the online shop are intended to inform and invite orders. A binding contract is concluded according to the ordering process displayed at checkout.

(2) Before placing the order, the customer can review the selected products, quantities, address details and other entries and correct them using the technical means provided in the shop.

(3) By clicking the clearly marked order button, the customer places a binding order. We confirm receipt of the order immediately by electronic means.

(4) An automatically sent order confirmation initially only confirms receipt of the order. The contract is concluded as soon as we expressly accept the order, confirm the shipment or ship the goods, whichever event occurs first.

(5) We may reject an order if a product is not available, there is an obvious price or system error, the payment cannot be authorized, or other objective reasons preclude fulfillment. Payments already received for orders that are not accepted will be refunded.

§ 3 Products, Product Information and Natural Variations

(1) The subject matter of the contract are the goods described in the online shop at the time of purchase. The essential characteristics are set out in the respective product description.

(2) For natural products, especially olive oil, differences may occur due to harvest, variety and natural conditions, for example in colour, aroma, taste or sensory profile. Such natural variations do not constitute a defect, provided the expressly agreed characteristics are met.

(3) Product images are intended for illustrative purposes. The information provided in the specific offer, especially regarding content, quantity, packaging and product characteristics, is decisive.

§ 4 Prices, Value Added Tax and Shipping Costs

(1) For consumers, prices are displayed in Swiss francs (CHF) as final prices including applicable Swiss value added tax, where value added tax is payable. Under current law, food generally attracts the reduced tax rate, while other goods may be subject to the standard rate.

(2) For business customers, prices may be displayed net of applicable value added tax, provided they are expressly so marked in the B2B section.

(3) Shipping costs and any other costs are displayed in the shopping cart or at checkout before the order is placed. For deliveries within Switzerland, standard shipping is currently free of charge for orders with a value of CHF 50 or more, unless otherwise stated in the specific offer or at checkout.

(4) The price displayed in the shop at the time the order is placed applies. Price changes do not apply retroactively to orders already concluded.

§ 5 Payment

(1) The payment methods available at the specific checkout are displayed to the customer before the order is placed. Depending on technical availability, TWINT, common credit and debit cards, PayPal, Apple Pay and Google Pay may be offered. The selection displayed at the specific checkout always takes precedence.

(2) For approved business customers, payment by invoice may also be offered. There is no entitlement to a specific payment method or payment by invoice. We may make approval of payment by invoice subject to an internal risk or credit assessment.

(3) Payment is due in accordance with the terms of the selected payment method. For recurring subscriptions, the payment method selected by the customer and suitable for recurring payments may be charged for each subsequent order that becomes due.

If a payment cannot be authorized or debited, we may withhold the relevant order or delivery until payment is successfully made.

Refunds due will generally be made using the original payment method, provided this is technically possible.

§ 6 Delivery and Transfer of Risk

(1) The Swiss shop version delivers to addresses within Switzerland. The available shipping methods and delivery times are displayed in the shop or at checkout.

(2) Orders are generally processed within 1–2 business days. After dispatch, the usual delivery time within Switzerland is generally 1–3 business days. These figures are estimates unless a binding date is expressly guaranteed.

(3) Shipping is carried out by Swiss Post or other transport and courier service providers commissioned by us. The specific service provider may vary depending on the shipment, delivery location and shipping method.

(4) For consumers, we bear the risk of accidental loss or accidental deterioration until the goods are delivered to the customer or a person designated by them for receipt. For business customers, statutory rules or individually agreed deviating delivery terms apply.

§ 7 Pre-Orders

(1) Products marked as pre-orders can be ordered before the expected availability or release date.

(2) The expected delivery time is stated with the product or during the ordering process. Unless expressly designated as binding, this is an estimate; delays due to production, harvest, transport or customs conditions in particular may result in later delivery.

(3) The timing of the charge depends on the payment method selected at checkout and the technical pre-order configuration. If a pre-order cannot be delivered at all, we will refund payments already received for the goods concerned.

§ 8 Subscriptions

(1) For products marked accordingly, the customer can choose recurring deliveries under a subscription. The currently available delivery intervals, prices and discounts are displayed in the shop before the subscription is concluded.

(2) The discounts and conditions displayed at the time are part of the specific subscription offer.

(3) Unless expressly stated otherwise in the offer, there is no minimum term. The customer can cancel the subscription at any time for future deliveries that have not yet been triggered.

Management and cancellation can be carried out using the functions provided for this purpose in the Shopify shop or customer account. Alternatively, cancellation can be declared by email to info@iline-organic.com.

(4) Changes to the price or discount of an ongoing subscription will be communicated to the customer before the next charge affected by the change. The customer can cancel the subscription before the change takes effect.

(5) Individual orders that have already been triggered, processed or shipped remain unaffected by a subsequent cancellation.

§ 9 Returns

(1) We do not offer a voluntary general right of return or exchange for goods free from defects, unless expressly promised in the specific offer.

(2) In particular, we do not voluntarily accept the return of opened or unsealed food. Iline olive oil bottles feature a tamper-evident seal, especially a tamper-proof closure and a shrink sleeve.

Once these seals have been opened or removed, return is excluded for reasons of food safety and product integrity, unless statutory rights to remedy defects apply.

(3) Statutory rights in the event of defective, damaged or incorrectly delivered goods remain unaffected.

§ 10 Inspection of Goods, Defects and Warranty

(1) The customer must inspect the goods upon receipt to a reasonable extent and report any visible defects as soon as possible. For business customers, statutory inspection and notification obligations apply in particular.

(2) For consumers, the statutory provisions on material warranty under Swiss law apply. The statutory limitation period for defect claims for new goods is not shortened for consumers.

(3) In the event of justified defects, the customer's rights are governed by the applicable statutory provisions and any individual contractual agreements. Mandatory statutory claims are reserved.

(4) Damage caused after the transfer of risk due to improper storage, incorrect handling or other circumstances attributable to the customer does not constitute a defect attributable to us.

§ 11 Liability

(1) We are liable in accordance with statutory provisions. To the extent permitted by law, liability for slight negligence and for indirect losses, consequential losses or lost profits is excluded.

(2) Disclaimers and limitations of liability do not apply to the extent that they are impermissible under mandatory law, especially not for damages caused intentionally or through gross negligence.

(3) Mandatory product, food and other special statutory liability rules remain unaffected.

§ 12 Force Majeure

We are not liable, to the extent permitted by law, for delays or performance impediments beyond our reasonable control, especially natural events, governmental measures, strikes, transport, traffic, energy or communication disruptions.

We will inform affected customers wherever practically possible.

§ 13 Intellectual Property

Content, trademarks, designs, photographs, texts and other works on the website are protected by applicable intellectual property and copyright laws.

Use outside the limits permitted by law requires the consent of the respective rights holder.

§ 14 Applicable Law and Jurisdiction

(1) Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) to the extent that such exclusion is permitted.

(2) Mandatory statutory jurisdictions apply to consumers. These GTC do not constitute a consumer's advance waiver of a mandatory jurisdiction at their place of residence.

(3) For business customers, to the extent permitted by law, the exclusive place of jurisdiction is the registered office of Amri Bio in the Canton of Bern.

§ 15 Final Provisions

(1) Amendments and additions to individual agreements are reserved. Individual agreements take precedence over these GTC.

(2) Should any provision of these GTC be invalid in whole or in part, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by the statutory provision.

Status:
15.09.2026

Shipping within Switzerland

We deliver to addresses within Switzerland.

Depending on the shipment, delivery is carried out by Swiss Post or another transport or courier service provider commissioned by us.

Orders are generally processed within 1–2 business days. After shipping, delivery within Switzerland usually takes 1–3 business days.

Deviating or product-specific delivery times, especially for pre-orders, are displayed in the respective offer or at checkout.

Shipping Costs

For standard shipping within Switzerland, shipping is currently free for orders with a value of CHF 50 or more, unless otherwise stated in the specific offer or at checkout.

Below the free shipping threshold, the flat shipping fee or calculated shipping price shown at checkout will be charged.

The shipping cost calculation displayed before placing the order is always decisive.

Returns and Exchanges

For goods without defects, we do not offer a general voluntary right of return or exchange, unless expressly stated otherwise for the specific product or as part of a special promotion.

In individual cases, a voluntary return can only be accepted with the prior express consent of Amri Bio.

Opened and Unsealed Food

Iline olive oil bottles feature a tamper-evident seal, specifically a tamper-proof closure and a shrink sleeve.

If these seals have been opened, damaged, or removed, we will not voluntarily accept the return of the olive oil concerned for reasons of food safety, hygiene, and product integrity.

This exclusion of a voluntary return does not limit any statutory claims in the event of defective, damaged, or incorrectly delivered goods.

Damaged, Defective, or Incorrectly Delivered Goods

If an order arrives damaged or defective, or if the wrong product has been delivered, please contact us as soon as possible at info@iline-organic.com.

If possible, please provide your order number, a brief description of the problem, and, in the case of visible damage, clear photos of the product and the packaging.

We ask that you report visible transport damage within 5 calendar days if possible. Reporting later does not automatically result in the loss of statutory warranty rights for consumers.

Please do not return complained-of goods to any business or warehouse address without prior coordination.

We will provide you with the appropriate return address and further instructions for the specific case if necessary.

Lost or Delayed Shipments

If a shipment has not arrived after the stated delivery period has expired, please contact us at info@iline-organic.com.

We will check the shipment status and assist in investigating the matter with the respective transport service provider.

Refunds

If a refund is due or has been expressly promised by us, it will generally be issued via the same payment method used for the original payment, provided this is technically possible and nothing else has been agreed.

In the event of justified claims for defects, replacement delivery, price reduction, cancellation, or other legal consequences will be determined by the applicable statutory provisions and the specific case.

Privacy Policy

As of:
15.09.2026

Provider of the Swiss Shop Version

Amri Bio
UID: CHE-444.633.477

Contact

Telephone: +41 31 528 26 20
Please use the contact form.

Scope

This provider information applies to the Swiss shop version of Iline Organic.

Different provider and contractual information may apply to other regional shop versions.

Liability for Content

We create and maintain the content of this website with reasonable care.

To the extent permitted by law, we do not guarantee that all general information will be complete, accurate, and up to date at all times.

Mandatory statutory liability is reserved.

External Links

Our website may contain links to external websites. We have no influence over their content.

As a general rule, the respective operator is responsible for the content, availability, and data protection of such external offers.

As soon as we become aware of unlawful content, we will take reasonable measures.

Copyright and Intellectual Property Rights

The texts, photographs, graphics, trademarks, designs, and other content published on this website are protected by applicable copyright, trademark, and intellectual property laws.

Use outside the legally permitted limitations requires the consent of the respective rights holder.

Data Protection

Information on the processing of personal data can be found in our privacy notice for the Swiss shop version.

Customer Reviews and Transparency

Our website may display reviews from customers and other users.

Unless expressly stated otherwise in a review, we do not technically verify whether the reviewer previously purchased or used the specific product at Amri Bio or in an Iline online shop.

A published review is therefore not automatically a verified buyer review.

Some of the displayed reviews may have been transferred from previous Iline shops or earlier technical shop systems. In the case of such imported reviews, a purchase made at that time may not always be technically verifiable today.

In addition, external reviews, especially Google reviews, may be displayed via technical integration services such as Trustindex. The rules of the respective platform apply to external reviews; we cannot independently confirm that every external review is based on an actual purchase made with us.

Reviews are not removed or withheld solely because they are negative.

However, we may moderate or remove posts if there is a legitimate reason, in particular in cases of spam, unlawful content, insults, third-party personal data, obviously irrelevant content, or technical duplicates.

If a discount, benefit, competition, or other incentive is provided for a review in an individual case, this should be transparently indicated in connection with the relevant promotion or review.